FAQs

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our Track Your Order page.

Tracking information may not be immediately available after your order is placed. It can take up to 1-2 business days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer care team immediately after placing your order.

If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. 

Changes may not be possible if the order has already shipped.

Fulfillment Errors (Incorrect Items Received)

If you receive the wrong product or an incorrect package due to a Fulfillment Error on our end, we want to make it right immediately.

• Replacement or Refund: Please contact our Customer Service team as soon as possible to initiate the Replacement or Refund.
• Replacement Eligibility: Replacements are offered exclusively for orders with Fulfillment Errors. For all other returns, please refer to Return Eligibility & Restrictions for Standard Returns & Refunds.

Product ingredients are listed on each product page. You can also find this information on the product packaging.

Vitamin World offers a wide range of vitamins, minerals, herbs, and dietary supplements designed to support various health needs.

Discontinue use immediately and consult a healthcare professional. You can also contact the Vitamin World Customer Care team for assistance.

At Vitamin World, your health and satisfaction are our top priorities. Our standard policy is a refund-only approach on eligible orders. To ensure a smooth, worry-free approval, we invite you to review our Return & Refund Policy.

Refund Methods & The Store Credit Bonus

Approved refunds will be issued to your original payment method —switch to Vitamin World Store Credit and instantly earn more on your return!

Earn 5% More with Store Credit: Choose Vitamin World Store Credit over your original payment method for an extra 5% bonus added to your total refund value. Apply your bonus credit toward any future purchase.

Return Eligibility & Restrictions

Before initiating a return, please ensure your order meets our eligibility criteria. The following restrictions apply:

• Return Eligibility:  Returns will only be accepted for items purchased from an official Vitamin World retail store or online at vitaminworld.com. 
  Unopened Items Only: Returns and refunds are accepted only for items that remain completely unopened and in their original, sealed packaging.
  Final Sale Items: Clearance and “Final Sale” items are not eligible for return or refund.
• Third-Party Purchases: All purchases originating from third-party sellers, including Authorized Third-Party Vitamin World Retailers, are excluded from Vitamin World's Return & Refund Policy.  
  Vitamin World items purchased through an authorized third-party retailer or marketplace, must be returned in accordance with their respective returns and refunds policy.
• Bulk Orders & Reseller Activity: Orders containing 10 or more of the same SKU or totaling $200 or more may be flagged as Bulk Orders or Reseller Activity. Orders identified as Bulk Orders or Reseller Activity are considered final sale and are not eligible for standard returns. If there is a Fulfillment Error or damage regarding a Bulk Order, the issue must be reported to our support team within 48 hours of delivery.
• Policy Abuse & Fraud: Vitamin World reserves the right to refuse any return or refund, especially when fraud or policy abuse is suspected

Standard Returns & Refund (Not Satisfied or Changed Your Mind)

Changed your mind? If you are not entirely satisfied with your purchase, we are happy to accept returns and issue refunds for any eligible, unopened products.

• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Conditions for Refunds: Refunds will not be released until the returned items are successfully received by our team and verified to meet Return Eligibility.
• How to Return:
  • Return By Mail: Contact us at [email protected] or (866) 667-8977 initiate a Return By Mail request.
  • Return In-Store: Visit any official Vitamin World retail store with your eligible items, original receipt/invoice for assistance.

Fulfillment Errors (Incorrect Items Received)

If you receive the wrong product or an incorrect package due to a Fulfillment Error on our end, we want to make it right immediately.

• Replacement or Refund: Please contact our Customer Service team as soon as possible to initiate the Replacement or Refund.
• Replacement Eligibility: Replacements are offered exclusively for orders with Fulfillment Errors. For all other returns, please refer to Return Eligibility & Restrictions for Standard Returns & Refunds.

Items Damaged During Transit

We take great care in packaging our products, but occasionally, items can be damaged or spoiled during shipping.

• Resolution: If your product arrives damaged, we will issue a Refund for the original purchase amount or earn 5% more in value with Vitamin World Store Credit.
• Condition for Refunds: You do not need to mail the damaged product back to us. Refunds will not be released until Photographic Proof is received and verified by our Customer Service team.
• Photographic Proof: Please provide clear, Photographic Proof to assist our team in processing your refund as quickly as possible:
  • Damaged item(s)
  • Batch Number and Expiration date of damage item(s)
  • Damaged packaging

Shipping & Logistic Exceptions

Sometimes packages encounter unexpected hurdles in the shipping network. For logistical exceptions, we implement a strict refund-only policy.

• Lost Packages: If your tracking information confirms the package is lost in transit, a full refund will be issued.
• Return to Sender (Address Errors): Automatic refunds will be issued for packages returned to our warehouse by the carrier due to an incorrect, incomplete, or undeliverable address provided at checkout. 
  Shipping Fees are non-refundable and excluded from the final refund amount.

International Orders

Due to the complexities of global shipping, International Orders are subject to their own specific guidelines:

• Final Sale: All International Orders are considered final sale. Once the International Order is successfully delivered, no returns or refunds are available.
• Return to Sender (Customs/Address Errors): If an International Order is returned to the sender due to an incorrect address or an inability to complete customs clearance, we will issue a refund for the product value only. Shipping Fees are non-refundable and excluded from the final refund amount.

How to Initiate a Request

To start a return, report a damaged item, or resolve an order issue, please reach out to our Customer Service team. Be sure to let us know if you would like to take advantage of the 5% bonus with Vitamin World Store Credit!

• Email: [email protected] (Please include your Order Number and, if applicable, photo attachments)
• Phone: (866) 667-8977
• Hours of Operation:
  • Mon–Fri (9:00 AM–6:00 PM ET)
  • Sat–Sun (10:00 AM–7:00 PM ET)

Please note: Processing times for refunds back to a credit card or bank account may vary depending on your financial institution, typically taking up to 5 business days. Vitamin World Store Credits are typically available immediately upon approval.

At Vitamin World, your health and satisfaction are our top priorities. Our standard policy is a refund-only approach on eligible orders. To ensure a smooth, worry-free approval, we invite you to review our Return & Refund Policy.

How to Initiate a Request

To start a return, report a damaged item, or resolve an order issue, please reach out to our Customer Service team. Be sure to let us know if you would like to take advantage of the 5% bonus with Vitamin World Store Credit!

• Email: [email protected] (Please include your Order Number and, if applicable, photo attachments)
• Phone: (866) 667-8977
• Hours of Operation:
  • Mon–Fri (9:00 AM–6:00 PM ET)
  • Sat–Sun (10:00 AM–7:00 PM ET)

Please note: Processing times for refunds back to a credit card or bank account may vary depending on your financial institution, typically taking up to 5 business days. Vitamin World Store Credits are typically available immediately upon approval.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Processing times for refunds back to a credit card or bank account may vary depending on your financial institution, typically taking up to 5 business days. Vitamin World Store Credits are typically available immediately upon approval.

Standard Returns & Refund (Not Satisfied or Changed Your Mind)

Changed your mind? If you are not entirely satisfied with your purchase, we are happy to accept returns and issue refunds for any eligible, unopened products.

• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Conditions for Refunds: Refunds will not be released until the returned items are successfully received by our team and verified to meet Return Eligibility.
• How to Return:
  • Return By Mail: Contact us at [email protected] or (866) 667-8977 initiate a Return By Mail request.
  • Return In-Store: Visit any official Vitamin World retail store with your eligible items, original receipt/invoice for assistance.

If you are not entirely satisfied with your purchase, we accept returns and issue refunds for any eligible, unopened products.

Visit any official Vitamin World retail store within 30 days of receiving your order.  Bring your eligible items, original receipt/invoice for assistance.

Lightning-fast order processing

Most orders placed by 2:00 PM PT ship within 24 hours on business days, thanks to our streamlined fulfillment workflows. Orders placed on weekends or holidays are prioritized and processed on the next business day.

Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

Easy, transparent order tracking

As soon as your order ships, we'll email your tracking number so you can follow your package door-to-door. You can also log into your account at vitaminworld.com or visit Track Your Order  anytime to check your order status.

Need help with an order?

Our customer service team is ready to help with shipping questions, tracking issues, or special delivery needs. Visit our Contact Us page — we'll get you an answer fast.

Fast, predictable U.S. shipping

Most in-stock orders ship within 24 hours from our U.S. facilities, so you get what you need in as little as 2 business days in the contiguous U.S.* Orders under $59.00 still get the same fast handling and a simple flat-rate shipping fee, with no surprises at checkout.

*Free shipping applies only to the contiguous 48 states. Alaska, Hawaii, and U.S. territories are not eligible for free standard shipping.

Canada & Mexico shipping made simple

We ship to Canada, Mexico. Prices are shown in your local currency at checkout, and you'll see estimated delivery times up front so you can buy with confidence.

International orders may be subject to customs duties, import taxes, and fees from your country's customs authority. These charges are the responsibility of the recipient and are not included in your order total.

Other International Destinations

We ship Singapore, China, and over 180 countries worldwide. Prices are shown in your local currency at checkout, and you'll see estimated delivery times up front so you can buy with confidence. 

International orders may be subject to customs duties, import taxes, and fees from your country's customs authority. These charges are the responsibility of the recipient and are not included in your order total.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer. Review our full Shipping Policy

Most in-stock orders ship within 24 hours from our U.S. facilities, so you get what you need in as little as 2 business days in the contiguous U.S.* Orders under $59.00 still get the same fast handling and a simple flat-rate shipping fee, with no surprises at checkout.

*Free shipping applies only to the contiguous 48 states. Alaska, Hawaii, and U.S. territories are not eligible for free standard shipping.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer. Review our full Shipping Policy

We do ship to most countries, however, there are a few that we are unable to send to.

Please contact our customer service team to initiate an international order.

Delivery times vary depending on the destination and the shipping method selected.

• Domestic Standard Delivery: Typically arrives within 2-4* business days.

• International Delivery: Typically arrives within 10-21 business days.

*Domestic Standard Delivery for contiguous 48 states. Alaska, Hawaii, and U.S. territories should expect longer delivery windows.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer. Review our full Shipping Policy

At Vitamin World, your health and satisfaction are our top priorities. Our standard policy is a refund-only approach on eligible orders. To ensure a smooth, worry-free approval, we invite you to review our Return & Refund Policy.

Items Damaged During Transit

We take great care in packaging our products, but occasionally, items can be damaged or spoiled during shipping.

• Resolution: If your product arrives damaged, we will issue a Refund for the original purchase amount or earn 5% more in value with Vitamin World Store Credit.
• Condition for Refunds: You do not need to mail the damaged product back to us. Refunds will not be released until Photographic Proof is received and verified by our Customer Service team.
• Photographic Proof: Please provide clear, Photographic Proof to assist our team in processing your refund as quickly as possible:
  • Damaged item(s)
  • Batch Number and Expiration date of damage item(s)
  • Damaged packaging

Shipping & Logistic Exceptions

Sometimes packages encounter unexpected hurdles in the shipping network. For logistical exceptions, we implement a strict refund-only policy.

• Lost Packages: If your tracking information confirms the package is lost in transit, a full refund will be issued.
• Return to Sender (Address Errors): Automatic refunds will be issued for packages returned to our warehouse by the carrier due to an incorrect, incomplete, or undeliverable address provided at checkout. 
  Shipping Fees are non-refundable and excluded from the final refund amount.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, we invite you to review our Return & Refund Policy and contact our customer service team. 

At Vitamin World, your health and satisfaction are our top priorities. Our standard policy is a refund-only approach on eligible orders. To ensure a smooth, worry-free approval, we invite you to review our Return & Refund Policy.

Items Damaged During Transit

We take great care in packaging our products, but occasionally, items can be damaged or spoiled during shipping.

• Resolution: If your product arrives damaged, we will issue a Refund for the original purchase amount or earn 5% more in value with Vitamin World Store Credit.
• Condition for Refunds: You do not need to mail the damaged product back to us. Refunds will not be released until Photographic Proof is received and verified by our Customer Service team.
• Photographic Proof: Please provide clear, Photographic Proof to assist our team in processing your refund as quickly as possible:
  • Damaged item(s)
  • Batch Number and Expiration date of damage item(s)
  • Damaged packaging